Shipping policy

Shipping Policy

Thank you for shopping with Botanica Teas! We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we handle the shipment of your orders.

1. Processing Time

Orders are typically processed and shipped within 2-3 business days from the date of purchase. During high-demand periods or promotions, processing times may be slightly extended. We appreciate your patience.

2. Shipping Methods and Carriers

We offer a variety of shipping options to meet your needs. The available shipping methods and carriers will be displayed at checkout. Please note that the estimated delivery times provided during checkout are based on business days and do not include weekends or holidays.

3. Shipping Rates

Shipping rates are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

4. International Shipping

We currently do not offer international shipping.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

6. Lost or Stolen Packages

Botanica Teas is not responsible for lost or stolen packages. If you have concerns about the delivery of your order, please contact the shipping carrier with your tracking information for assistance.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping address, please contact us as soon as possible at hello@botanicateas.com.

8. Delivery Issues

If you experience any issues with the delivery of your order, please contact us at hello@botanicateas.com, and we will do our best to assist you.

9. Shipping Promotions

From time to time, we may offer shipping promotions. These promotions will be clearly communicated on our website, and any specific terms and conditions will apply.

10. Changes to Shipping Policy

Botanica Teas reserves the right to update or modify this shipping policy at any time. Any changes will be posted on our website.

If you have any questions or concerns about our shipping policy, please contact us at hello@botanicateas.com.